Terms and conditions of sale
General Terms and Conditions of Sale
These general conditions of online sales (hereinafter, "GTC") govern the contract of sale and purchase (hereinafter, the "Contract") of products (hereinafter, the "product" or the "products") offered by ROYAL HOUSE SRL Via Giardini, 431/C - 41100 - Modena (MO) P.I. 03771940362 (hereinafter, "Seller") - through its Internet sitewww.royalvintage.it(hereinafter, the "site") to users of the site (hereinafter, the "customers" or the "customer"). These general conditions of sale are intended to refer only and exclusively to customers who qualify as "consumers" within the meaning of art. 3, co. 1, lett. a), of Legislative Decree No. 206 of September 6, 2005, i.e. "natural persons acting for purposes unrelated to any entrepreneurial or professional activity carried out", as well as over 18 years of age. All information contained in the site is in the Italian language. The customer declares, to have read all the above information and general conditions of sale, before placing the order. The customer, before placing the order for the product, declares that the purchase of said product has no direct relation to his professional activity, their purchase being intended for personal use. The customer also declares that he/she has the legal capacity to engage in accordance with the provisions of these general conditions.
1 - Object
The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods offered in the online store www.royalvintage.it
2 - Territory and coverage of the offer
This version of the general conditions of sale refers exclusively to sales made to consumers having their domicile or residence in the territory of the European Union.
3 - Contract Documents
This contract consists of the following documents: - these general terms and conditions of sale - the order confirmation Photographs illustrating the products on the site are outside the scope of the contract and are shown for descriptive purposes only.
4 - Receipt of order
Any order confirmation signed by the validation click constitutes an irrevocable commitment of the customer that can be called into question only in the cases provided for in this contract in the articles "Right of withdrawal" and "Execution of the order ".
5 - Acceptance of order
The conclusion of the contract will take place only upon confirmation of the order by ROYAL HOUSE SRL .
The customer will receive by e-mail a notification of receipt showing the confirmation of the order with all the constituent elements of the contract (including products ordered, prices, delivery dates, shipping costs).
ROYAL HOUSE SRL reserves the right not to confirm an order for any reason pertaining in particular to a product supply problem, or a problem concerning the order received.
ROYAL HOUSE SRL cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the customer. ROYAL HOUSE SRL can also not be held responsible for any damage that may occur to the products after delivery to the carrier in charge of their transport as well as for delays in delivery attributable to the latter.
6 - Availability of products
The offers contained in this site will be valid as long as the products listed remain online and while stocks last. ROYAL HOUSE SRL also reserves the right to notify the customer, at the email address associated with his profile, of the possible unavailability of one or more of the products purchased. In the case of purchase of product no longer available ROYAL HOUSE SRL will refund (to the payment card or Pay Pal account indicated by the same for the purchase or via bank transfer whose details are understood to be communicated after registration) the price and shipping costs incurred by the customer.
7 - Prices - Invoice
Prices are in Euros and include 22% VAT. The guaranteed price to the buyer is the price published on the site at the time of posting; but product prices may be subject to updates. Be sure of the final sale price before submitting the relevant order form. They do not include any delivery charges, which will be indicated in the order confirmation. The initial price on which the discount is applied is the official list price provided by the "Flexus" brand.
8 - Payment
The customer who intends to proceed with the purchase of the products must express this will through a request made directly on the site, in the specially dedicated section, where, following the procedures indicated therein, he will send his purchase order and make payment. The payment of the consideration is due from the moment of the order. The customer agrees to pay the agreed price for the product ordered on the site (price of products and transportation) by the available payment methods. The customer warrants to ROYAL HOUSE SRL that he/she has any necessary authorizations to use the payment instrument indicated in the order. In case of non-receipt by ROYAL HOUSE SRL of the payment, ROYAL HOUSE SRL reserves the right to cancel the order. In the case of payment by credit card, ROYAL HOUSE SRL reserves the right to request the submission, within 24 hours, of a copy of the identity document proving the actual ownership of the credit card used, it being understood that, in the absence of the required submission, ROYAL HOUSE SRL may refuse the payment and cancel the order. The payment data will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol.
9 - Transfer of risks
The transfer of risks to the customer occurs upon delivery of the products to the carrier by ROYAL HOUSE SRL. During the withdrawal period mentioned in Article 13, the customer is responsible for the item as custodian. In the event of damage or destruction of the product during the custody of the customer, the customer will suffer all the consequences.
10 - Execution of the order
The order will be executed within the terms specified on the Site and upon acceptance of the order by ROYAL HOUSE SRL and in any case within 30 days after confirmation of the order subject to the availability of the product ordered and unless specifically agreed between the parties. In case of stock depletion or unavailability of the ordered product, ROYAL HOUSE SRL undertakes to inform the customer as soon as possible and specify a possible term of renewed availability. See art.6 regarding the availability of products.
11 - Delivery
The geographical area of delivery corresponds to the geographical area of coverage of the offer. Deliveries are made from Monday to Friday. Products are delivered to the address indicated by the customer. Delivery is at street level unless otherwise indicated. A request for delivery to the street level of an order (where available) must be indicated by the customer upon final confirmation of the order. Unless otherwise specified at the time of purchase. ROYAL HOUSE SRL , subject to the provisions of art. 6, undertakes to deliver the products to the address communicated by the customer in the purchase order, through the carrier responsible for the transport of the same. ROYAL HOUSE SRL cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer. ROYAL HOUSE SRL can also not be held responsible for any damage that may occur to the products after delivery to the carrier responsible for transporting them as well as for delays in delivery attributable to the latter. In the event that the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and deterioration of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what has been delivered. In this case, any dispute must be made directly by you against the carrier. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. Delivery is made by carriers selected by ROYAL HOUSE SRL; Post Office Boxes are not considered valid addresses for delivery purposes. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product shall constitute proof in the matter of transportation and release of the goods. Upon delivery, the customer shall verify the contents, conformity and condition of the product(s). Therefore, upon delivery, ROYAL HOUSE SRL recommends the customer to proceed to check the status of the delivered products before signing the receipt document. If anomalies are found, the customer must refuse the delivery of the products or put in writing its reserves, detailed and dated. These reservations must be confirmed to ROYAL HOUSE SRL by registered letter with return receipt within three (3) working days after delivery of the products.
12 - Withdrawal of products in case of absence of the customer
In case of absence of the consignee during delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. In case of absence of the recipient even on the second delivery attempt, the products must be picked up at the address and in the manner specified by the carrier. In case of failure to pick up within the time limit set by the carrier, the products will be returned to ROYAL HOUSE SRL, which reserves the right to refund the price of the products, leaving the cost of shipping, storage and return to be borne by the customer.
13- Right of Withdrawal
*The customer has the right to withdraw from the Contract, without stating the reasons, from the receipt of the order confirmation sent by ROYAL HOUSE SRL no later than 14 days after receipt of the product at the address indicated for delivery. Full proof of receipt of the goods is the date indicated by the tracking of the shipment.
*In order to exercise the right of withdrawal, the customer must inform ROYAL HOUSE SRL by means of an explicit statement (e.g. letter sent by mail, fax or e-mail to be sent to firstname.lastname@example.org). For this purpose, the customer may use the standard withdrawal form that the seller will send, but it is not mandatory. The notice must include an indication of the recipient's contact details, order number and date of receipt. To comply with the withdrawal period, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
*If the product has already been delivered, the customer is required to return it to ROYAL HOUSE SRL without undue delay and in any case within 14 days from the day on which the customer communicated the withdrawal. The product shall be deemed to have been returned the moment it is delivered to the accepting post office and/or courier. The customer is responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and operation of the product. Where there has been delivery of the product, the substantial integrity of the product and its original packaging to be returned is an essential condition for the exercise of the right of withdrawal. The customer must send the product properly packaged, packaged; in case of a defective product, ROYAL HOUSE SRL undertakes to replace the product after verifying the defect, which must be precisely indicated by the customer when returning the product. The Right of Withdrawal - in addition to compliance with the terms and procedures described in the preceding points, is understood to be properly exercised if the following conditions are also fully complied with: - except as provided, transmitting the return communication by letter/email/fax or other explicit statement of your decision to withdraw from the contract must be properly completed and transmitted to the Seller within fourteen (14) days of receipt of the products; - the products must not have been damaged and the packaging must be intact; - the products must be returned in their original packaging; - the returned products must be delivered to the shipper within fourteen (14) days starting from when you informed the Seller of your decision to withdraw from the contract or, - the products must not be damaged.
The customer must place inside the packing box a copy of the delivery note received. The cost of returning the goods to ROYAL HOUSE SRL shall be borne by the customer. The risks of transportation for the return of the products are fully borne by the customer.
14 - TIMES AND METHODS OF REFUND:
*After the return of the products, the Seller shall make the necessary verifications regarding the conformity of the same with the conditions and terms indicated in paragraph 13. In the event that the verifications are positively concluded, the Seller shall proceed to send you, via e-mail, the relevant confirmation of acceptance of the products thus returned. In the event that the verifications are not concluded positively, the Seller shall notify you, by e-mail, the existence of a decrease in the value of the products returned, resulting from your failure to comply with the conditions of withdrawal. At the same time, the Seller shall also notify you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller.
*If you request withdrawal from this contract, you will be refunded all payments you have made to ROYAL HOUSE SRL , including delivery costs (with the exception of additional costs arising from any customer's choice of a type of delivery other than the least expensive type of standard delivery offered by ROYAL HOUSE SRL ) without undue delay and no later than 14 days from the day of receipt of the customer's notice about the withdrawal option. Said refunds shall be made using the same means of payment that the customer chose for the initial transaction, unless the customer has expressly agreed otherwise; in any case, the customer shall not incur any costs as delivery of such refund.
*The refund will take place, within the period of fourteen days from the date on which ROYAL HOUSE SRL has received in its warehouses the product returned in accordance with the above. 15 - Warranty *Suwww.royalvintage.itsono offered for sale exclusively products marked with the name "ROYAL - ANTICHITA' VINTAGE " The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. *In order to ensure high quality standards, products undergo quality control procedures by ROYAL HOUSE SRL before being shipped. However in case of inconvenience, all products sold by the Seller will be covered by the legal twenty-four (24) months warranty for conformity defects, in accordance with the applicable law. The lack of conformity of the product must be reported to the Seller within two (2) months after its discovery. The lack of conformity can be reported to the Seller by contacting Customer Service. In case of lack of conformity you have the right to request repair or replacement of the product. In the event that the above remedies are not possible, due to unavailability or discontinued production of the product; you will be entitled to a reduction of the price paid or termination of the contract of sale, pursuant to Article 130 of the Consumer Code.
16 - Use of the site
The product descriptions and images on the site correspond to what is made available by the suppliers of ROYAL HOUSE SRL to ROYAL HOUSE SRL itself. The photographs and videos presenting the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variants, may depend on software and computer tools used by the customer at the time of connection to the site. ROYAL HOUSE SRL does not assume any responsibility for problems caused to the customer by the use of the site and the technologies used as they are not dependent on its own will.
17 - Intellectual and industrial property rights
ROYAL HOUSE SRL informs you that the site, as well as all trademarks and distinctive signs used in connection with the sale of the proposed products, are protected by the applicable intellectual and industrial property rights and that any kind of reproduction, communication, distribution, publication, alteration or transformation, in whatever form and for whatever purpose they occur, is prohibited. ROYAL HOUSE SRL reserves the right to take legal action to protect these aspects. ROYAL HOUSE SRL assumes no responsibility for the trademarks and other distinctive signs that appear on the products it markets on the site, with respect to which the customer acquires no rights as a result of the conclusion of the Contract.
18 - Protection of personal data
ROYAL HOUSE SRL is the owner of the personal data collected at the time of registration to the site, as well as those subsequently communicated at the time of purchase by the customer, except for data relating to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For the information regarding the processing of personal data, including the rights under Article 7 of Legislative Decree 196/03 and EU Regulation 2016/679, please refer to the detailed information already provided at the time of registration to the Site www.royalvintage.itreperibile on the Privacy page published on our site.
19 - Electronic signature
The "validation click" constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
20 - Entirety of the contract
These general conditions of sale constitute the entirety of the obligations of the parties. No other general or particular conditions communicated by the customer may be inserted into or exempt from these general conditions.
21 - Nullity
Should one or more provisions of these general conditions be deemed invalid or declared invalid by application of a law, regulation or as a result of a final decision made by a competent jurisdiction, the other provisions shall retain all their force and value.
21 - Communications
For any communication you may contact ROYAL HOUSE SRL at the following addresses: Via Giardini, 431/C - 41100 - Modena (MO) - P.I. 03771940362 email: email@example.com
22 - Applicable Law and Jurisdiction
The contract of sale concluded between the Customer and ROYAL HOUSE SRL is considered concluded in Italy and governed by Italian law, in particular by the provisions set forth in the Civil Code, Legislative Decree 185/99 relating to distance contracts, Legislative Decree 70/2003 relating to contracts concluded by telematic means, the Consumer Code and any additions and amendments thereto. For the resolution of all disputes arising from the contract of sale between ROYAL HOUSE SRL and the Customer, will be exclusively competent the Judicial Offices of the Court of Reggio Emilia, except where the Customer has acted and concluded this contract as a Consumer for purposes unrelated to the business or professional activity carried out. In this case, the Court of the place where the Customer has his residence or domicile, if located in the territory of the Italian State, shall have exclusive jurisdiction.